Terms of service
T&C CONSUMER | T&C B2B
GENERAL TERMS AND CONDITIONS (GTC)
MadeForYou Design & Technology GmbH
Seeresidenzen 132, 7111 Parndorf, Austria
For Consumers
Version dated 1 May 2026
1. General Provisions and Scope
1.1 The following General Terms and Conditions (hereinafter referred to as the “GTC”) apply to all orders for services concluded between MadeForYou Design & Technology GmbH (hereinafter referred to as “MadeForYou”) and its customers who are consumers within the meaning of the Austrian Consumer Protection Act (Konsumentenschutzgesetz – KSchG) (hereinafter referred to as the “Customer”). The version of the GTC valid at the time the contract is concluded shall apply.
1.2 These GTC govern the conclusion and performance of contracts for work and services (hereinafter collectively referred to as the “Services”) between MadeForYou and its Customers. The current range of Services offered by MadeForYou is available on the MadeForYou website and in the “yooy” mobile application.
1.3 These GTC apply irrespective of the manner in which the contract is concluded, including contracts concluded exclusively by means of distance communication. They apply to the entire business relationship between MadeForYou and the Customer.
2. Provider and Contracting Party
The provider and contractual partner is:
MadeForYou Design & Technology GmbH
FN 627110x, Regional Court (Landesgericht) EisenstadtSeeresidenzen 132
7111 Parndorf
Austria
Customer Service:
Email: info@yooy.design
Managing Directors:
Patrick Preissl and Boris Preissl
VAT Identification Number (VAT ID):
ATU 80603937
3. Conclusion of Contract
3.1 The basis for the conclusion of the contract is the order submitted by the Customer. Each order constitutes a separate offer by the Customer to conclude a contract with MadeForYou. By submitting an order via the “Buy Now” button in the mobile application, the Customer submits a binding offer to conclude a contract for work and services with MadeForYou.
3.2 Before submitting the order, the Customer is presented with all legally required information and all essential details of the order in a summary, enabling the Customer to review the order and make corrections if necessary.
3.3 The contract is concluded upon transmission of the order confirmation together with the invoice to the Customer by email. The order confirmation will again set out the details of the Customer’s order.
MadeForYou shall be entitled to withdraw from the contract where there is an objectively justified reason, such as the impossibility of delivery or payment-related issues.
3.4 The contract concluded with MadeForYou constitutes a contract for work and services, even where MadeForYou supplies the materials required for production. The primary purpose of the contract is the manufacture of a product according to the Customer’s individual specifications.
3.5 The Customer is not entitled to demand the conclusion of a contract. MadeForYou reserves the right to reject orders without stating any reasons.
4. Product Information
4.1 MadeForYou offers customers the possibility to configure and order individually designed eyeglasses through the “yooy”mobile application. The eyeglasses are manufactured based on the configuration selected by the Customer.
4.2 All eyeglasses ordered through the yooy customer app are supplied with plastic lenses (including UV protection) without prescription correction. The Customer may select the colour and function of the lenses during the ordering process within the app.
4.3 The colours of products displayed in the app are intended for illustrative purposes only and may, for technical reasons, differ from the actual appearance of the finished product. Additional images of eyeglasses in the respective colour are intended to assist the Customer in visualising the actual colour but may be influenced by various factors, including the Customer’s individual display settings. The actual size and shape of the products may also differ from their on-screen representation. However, all essential technical specifications, such as dimensions and temple length, are provided within the app. All illustrations and photographs in the app are for illustrative purposes only.
4.4 All products are offered subject to availability. MadeForYou reserves the right to discontinue products at any time.
4.5 MadeForYou reserves the right to modify prices, products, and promotional offers displayed in the app at its sole discretion and in accordance with applicable law. Such changes shall not affect orders already placed, even if they occur before acceptance by MadeForYou.
5. Prices and Payment Terms
5.1 All prices are stated in Euro (EUR) and include the applicable statutory value-added tax (VAT). No separate shipping charges apply.
5.2 Unless otherwise agreed, all payments are due immediately.
5.3 Customers may pay using the following payment methods:
· Apple Pay and/or Google Pay (depending on the device used);
· PayPal; or
· Credit card.
5.4 Invoices are issued exclusively in electronic form and sent to the email address provided by the Customer.
5.5 Promotional discounts, vouchers, and discount codes may be subject to a limited validity period and, unless expressly stated otherwise, cannot be combined.
6. Performance of Services and Delivery
6.1 The individually designed eyeglass frames are manufactured by MadeForYou. All orders are carried out in accordance with the current state of science and technology.
6.2 Delivery is made by a shipping service provider to the delivery address specified by the Customer within Austria and Germany.
6.3 Delivery is generally made within two to three (2–3) weeks and, in any event, no later than thirty (30) days after the conclusion of the contract (Section 7a Austrian Consumer Protection Act (KSchG)). If MadeForYou fails to perform its obligation (dispatch of the goods) despite the due date having passed, the Customer may withdraw from the contract. In the event of withdrawal, MadeForYou shall reimburse all payments made under the contract without undue delay (Section 7c KSchG).
6.4 In the event of unforeseen production disruptions beyond the control of MadeForYou (such as natural disasters, governmental orders, or unforeseen supply chain disruptions), the Customer shall be informed without undue delay and no later than seven (7) days after MadeForYou becomes aware of the disruption. A new estimated delivery date will be communicated.
6.5 The goods shall remain the property of MadeForYou until payment has been received in full.
6.6 Where MadeForYou ships the goods, the risk of accidental loss or damage shall pass to the Customer only when the goods have been delivered to the Customer or to a third party designated by the Customer who is not the carrier (Section 7b Austrian Consumer Protection Act (KSchG)).
7. Customer Obligations
7.1 Where the Customer submits additional content (e.g., for engravings), the Customer warrants that they are authorised to process and transmit any personal data contained therein.
7.2 The Customer is responsible for ensuring that the designs ordered do not infringe the rights of third parties. The Customer undertakes not to violate any applicable laws through the use of the Services, in particular by infringing copyrights, trademarks, other intellectual property rights, or personal rights.
The Customer is granted a non-exclusive, unlimited right to use the eyeglass frame manufactured according to the Customer’s specifications for private personal use. Commercial use, including in particular reproduction, distribution, or public display of the eyeglasses for commercial purposes, is not permitted without the prior written consent of MadeForYou.
7.3 MadeForYou reserves the right to use customer-created designs in anonymised form for advertising and presentation purposes unless the Customer expressly objects. Such objection may be submitted at any time by email to info@yooy.design.
8. Warranty and Limitation of Liability
8.1 Customers are entitled to the statutory warranty rights provided by applicable law. Where replacement or repair is not possible (e.g., due to impossibility, disproportionate effort, unreasonableness, or delay), the Customer shall be entitled to an appropriate price reduction or, where the defect is not minor, to rescind the contract and receive a refund.
8.2 MadeForYou shall review the information provided by the Customer for obvious errors or deficiencies to the extent reasonably expected. Any further obligation to examine such information shall exist only where customary in view of the nature of the Services or where expressly agreed. If obvious errors or deficiencies are identified, MadeForYou shall inform the Customer without undue delay. MadeForYou shall not be liable for defects that are not apparent or that can only be identified through extensive examination, unless the detection of such defects falls within MadeForYou’s particular professional expertise.
8.3 The Customer is obliged to carefully read the product information and instructions for use supplied with the product and to comply with the instructions contained therein. MadeForYou shall not be liable for improper use, incorrect care, or misuse of the product, in particular where the product is used contrary to its intended purpose or the instructions provided in the product documentation.
8.4 MadeForYou’s liability for slight negligence is excluded, except for claims arising from injury to life, body, or health and claims under mandatory product liability legislation.
8.5 MadeForYou does not guarantee the uninterrupted availability of the mobile application. MadeForYou reserves the right to further develop, modify, or discontinue individual functions of the app at any time, insofar as permitted by applicable law.
8.6 The app may provide suggestions regarding the fit of eyeglass frames based on a facial scan. These suggestions are intended solely as guidance. The final decision regarding the design and fit of the eyeglass frames rests exclusively with the Customer. As the eyeglass frames are individually designed and customised according to the Customer’s specifications, MadeForYou cannot guarantee the wearing comfort of the finished product.
8.7 The app includes a function for capturing certain facial measurements (e.g., face width, face height, and nose width) for the ergonomic adjustment of eyeglass frames. This data is processed exclusively locally on the device used by the Customer and is not transmitted to any servers.
9. Right of Withdrawal for Distance Selling Contracts
9.1 The purchase of goods via the yooy customer app constitutes a distance selling contract. A purchase qualifies as a distance selling contract where it is concluded between a trader (MadeForYou) and a consumer (Customer), without the simultaneous physical presence of both parties, within the framework of an organised distance sales or service provision system, and where only means of distance communication (online ordering via the app) are used up to and including the conclusion of the contract (Section 3(2) of the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz – FAGG)).
9.2 Pursuant to Section 18(1)(3) of the Austrian Distance and Off-Premises Contracts Act (FAGG), there is no statutory right of withdrawal for goods manufactured according to the Customer’s specifications or clearly tailored to the Customer’s personal needs.
All products offered by MadeForYou are manufactured according to the Customer’s individual specifications or are clearly customised to meet the Customer’s personal requirements. Consequently, the Customer has no right of withdrawal pursuant to Section 18(1)(3) FAGG.
9.3 During the ordering process, the Customer is informed that the statutory right of withdrawal does not apply. By submitting the order, the Customer confirms that the goods are manufactured according to the Customer’s individual specifications and are therefore excluded from the statutory right of withdrawal.
9.4 Notwithstanding the foregoing, MadeForYou grants Customers the right to cancel their order within 24 hours after placing the order by sending an email to info@yooy.design.
10. Final Provisions (Place of Performance, Jurisdiction, Applicable Law)
10.1 Unless otherwise agreed in writing, the place of performance for all Services shall be the registered office of MadeForYou:
MadeForYou Design & Technology GmbH
Seeresidenzen 132
7111 Parndorf
Austria
10.2 These GTC shall be governed by and construed in accordance with the laws of Austria, excluding its conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
This choice of law shall not deprive consumers of the protection afforded to them by mandatory provisions of the law of the country in which they have their habitual residence.
10.3 Where the Customer has their domicile, habitual residence, or place of employment in Austria, legal proceedings against the Customer may only be brought before the court having jurisdiction for the Customer’s domicile, habitual residence, or place of employment. This shall not apply to disputes that have already arisen.
10.4 If the Customer has no general place of jurisdiction or domicile within the European Union, or if the Customer’s habitual residence is unknown at the time legal proceedings are commenced, the registered office of MadeForYou shall be the agreed place of jurisdiction, insofar as legally permissible.
10.5 Information regarding the processing of personal data is available in the Privacy Policy published on www.yooy.design.
10.6 MadeForYou is entitled to amend these GTC for objectively justified reasons, including, but not limited to, changes in applicable law, changes in supreme court case law, adaptations to technological developments, changes to the scope of the Services, or other comparable reasons.
The current version of these GTC will be published on www.yooy.design and shall apply to all contracts concluded after its publication. Existing contractual relationships shall remain unaffected by such amendments. The version of the GTC published on the website at the time the contract is concluded shall be decisive. Before concluding a contract, the Consumer has the opportunity to view, download, and save the currently applicable version of the GTC.
10.7 Should any provision of these GTC be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.